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03 December 2007
Be well and enjoy
Profile of WELLNESS-HOTELS-DEUTSCHLAND
The binding criteria of quality first elaborated at the foundation in 1997 have been a determining influence on the development of wellness hotels in Germany and continue to point the way ahead today. Amongst the pundits the pioneering work achieved in the field has earned high esteem. Thus the largest German hotel associations, DEHOGA and IHA, adopted the fundamental principles of the W-H-D quality criteria as a national standard for the official definition of a wellness hotel.
Every hotel in the Group is selected according to a comprehensive catalogue of strict individual criteria (details at www.w-h-d.de/qualitaet). The member hotels are bound by contract to refine this quality continually, with extensive employee training and further vocational courses that place the emphasis on the wellness field, to name just one of several measures.
Oriented on international standards, W-H-D’s all-round quality management system is augmented by external, independent inspections carried out regularly by trained inspectors from the TÜV Rheinland Group safety standards authority, which appoints them specifically to this task.
Forty-four hotels throughout Germany have satisfied the criteria for the much-sought brand to date. All of them meet the minimum standards requirement, i.e.,
Design, comfort and hospitality: All WELLNESS-HOTELS-DEUTSCHLAND belong to the four-to-five star range, the highest quality marks that the ‘Deutscher Hotel- und Gaststättenverband’ (the German Hotels and Restaurants Association) can award. And all make hospitality a prime consideration.
Quiet locations close to nature: Two must-haves: night-time peace and the chance to enjoy nature. All our hotels lie in quiet locations close to nature – in or by a park, by a lake or by the sea.
Environmentally aware management: Members adhere to a package of acknowledged environmental measures for the hotel trade.
No-smoking zones: Non-smokers can spend time on the premises undisturbed by tobacco smoke. There is a quota of no-smoking rooms; restaurants have no-smoking areas
Vitality cuisine: There are wholefood and vegetarian options at all mealtimes. The kitchen staff have dietetic training. The aim is a healthy gourmet cuisine at a high level of culinary art.
Wellness & Spa Zone: Comprises a spaciously designed, attractive pool area (pool, sauna, etc.), exercise areas with, for example, exercise apparatus, a relaxa-tion area with comfortable amenities for resting, and a zone for body-care with facilities for beauty treatment, massage, etc., all under trained, expert supervision.
Wellness Trainers: The hotels employ at least one quali-fied member of staff with certified training in a health and/or body-care profession. The contract stipu-lates regular further training in practice and theory. Great store is laid in sincerity and humanity in customer coaching and support.
Activities and Events programme: For interested guests, there is a programme of activities such as walks, excursions and visits to cultural sites and events.
The pledge of quality assurance: Member hotels are under contract to assure and further develop wellness qualities to a high standard. Failure to comply with this pledge terminates the hotel’s membership.
Further details and your free catalogue (in german language): www.w-h-d.de/katalog WELLNESS-HOTELS-DEUTSCHLAND, Haroldstr. 14, D-40213 Düsseldorf, Phone +49-211-6 79 69-69, Fax +49-211-6 79 69-68
WELLNESS-HOTELS & RESORTS (W-H-R) is a cooperation of fifty hotels located in Germany, Switzerland, Austria, Netherlands and Italy. It is the leading association for spa-experiences and since twelve years located on top of the german spa-hotel-industry. Meanwhile, next to the first pionieers, there are carefully selected, mostely owner-managed german spa-resorts and international partners in the four or five star-rated-segments. Independent TÜV-experts proof the spa-area of the hotels under the aspects of generosity, innovation and sustainability. A bulked catalogue of WELLNESS-HOTELS & RESORTS (in German) can be ordered at: www.wellnesshotels-resorts.de and +49.(0)211.679 69 69.