Hotel Neptun *****

Hotel Neptun *****

Wellness at the Baltic Sea
Mecklenburg Western-Pommerania | Baltic Sea | Warnemuende

86%
8975 Reviews

Room: 85/100
Clean: 91/100
Service: 86/100

Hotel Neptun *****

Wellness at the Baltic Sea
Mecklenburg Western-Pommerania | Baltic Sea | Warnemuende

86%
8975 Reviews

Room: 85/100
Clean: 91/100
Service: 86/100

Hotel description

When glancing across the vastness of the sea…

…namely from each of the 300 rooms, then you are in the maritime atmosphere of the legendary Neptun Hotel in Warnemünde. You can watch small sailing boats and large cruise liners navigate their way into the port of Rostock, which is at a comfortable distance from the hotel. The vastness of the Baltic Sea also has an impression on the highly professional spa concept of the hotel, which together with its Thalasso centre NEPTUN SPA has made a name for itself way past the German border. Right here at the coast, you can enjoy original Thalasso therapy. This therapy gets its vitalizing energy from the combination of sea climate, freshly obtained salt water and algae.

Even the kitchen makes use of the regional speciality right in front of hotel and offers special Thalasso food.

The location near the beach offers many possibilities for outdoor activities such as hiking, jogging, cycling, swimming and much more. Furthermore, the surrounding city of Rostock and the peninsula Fischland Darß are popular places of excursions.

The thalasso health centre "NEPTUN SPA" has 2,500 m² and offers a large variety of health treatments as well as for prevention, fitness and beauty – all with a view of the sea:

  • original thalassotherapy centre (sea water baths, vichy and jet showers, algae wraps, aerosol treatment)
  • sea water swimming pool
  • appealing sauna area with different saunas including one ladies only sauns
  • 2 rest areas
  • sun deck with roofed wicker beach chairs
  • fitness area with a view of the Baltic Sea (equipment: Life Fitness)
  • sports and relaxation courses, Asian treatments and massage
  • Children will enjoy the children's club "Seepferdchen-Kinderclub".

Beauty

Beauty treatments are available for both him and her. In the thalassotherapy beauty farm, guests can enjoy facials and indulging treatments for hands and feet. The best way to relax afterwards is in the thalasso relaxation room with tea and a selection of fruit or in the Reich der Sinne fireplace room.

Wellness & Care

The Hotel Neptun offers holistic and matching health and prevention treatments, as well as traditional relaxation and massage. The house also has its own medical practice for balneology, which offers a health and anti-aging check. The doctor specialises in Traditional Chinese Medicine.

Distinctions

The hotel Neptun is Germany’s first certified „Original Thalasso Centre”, it is nationally and internationally renowned for its Thalasso Health SPA. Packages include “Original-Thalasso-Get-to-know-Days”, “Thalasso-Specials” and “Wellness-for-Men”. 


Expect breathtaking views from the Neptun’s Sky-Bar on the hotel’s roof top sundeck.

The Hanseatic city of Rostock, characterised by its historical brick buildings, invites you to shop, stroll and enjoy numerous cultural activities. Heiligendamm, the first German seaside resort and G8 meeting place, can be reached in ten minutes by car. The maritime peninsula Fischland Darß with the small towns of Zingst, Prerow and the artists' colony Ahrenshoop as well as picturesque and lonely beaches can be reached by car in about 50 minutes. Also very close to the hotel: the old fishing village Warnemünde and the "Alter Strom" promenade with its fishing boats, traditional fishing houses, quaint pubs, boutiques and the casino.

The north of Mecklenburg can also be explored on your own. On request, the hotel staff will be happy to assist guests and offer guided bike tours and hikes.

Sport

The wellness area at the NEPTUN SPA offers more than 30 different sports and relaxation courses per week, e.g. Tae Bo, Aqua Jogging, Pilates, yoga and climate therapy walks. Participation is usually free of charge, with some exceptions. Guests may also book a personal coach for these events.

Fitness

Hotel Neptun offers a variety of fitness and activity offers as well as the opportunity to consult a personal trainer – including world champions and olympic winners. The personal trainers coach guests and offer valuable advice for any sports at home. Afterwards, we recommend enjoying one of the relaxation areas with their fantastic view of the sea.

Golf

At the edge of Warnemünde, 3 km from the Hotel Neptun, guests will find the Golfpark Warnemünde, of which the Hotel Neptun is an official partner. Furthermore hotel Neptun is a partner of Golfplatz Wittenbeck, where guests can play golf too.

Cuisine

No less than seven restaurants cater to the guests of the hotel Neptun. This guarantees a variety of culinary delights...


Hotel restaurant

Eating healthy isn’t tasty? The hotel restaurant`s kitchen will prove this untrue. Kids enjoy their own buffet and all guests relish different culinary specialty buffets in the evening.


Fish and Seafood restaurant

Regional food is the kitchen’s key element. In the Neptun, that is mainly freshly caught fish. Early in the morning, chef de cuisine drives to the local fish market in Warnemünde to provide guests with deliciously prepared fish for lunch or dinner.


Neptuns Market

For small snacks: Bistro, ice cream parlour and bar with a sunny garden terrace. The rumour has spread: Here, you’ll find the best home-made ice in Warnemünde.


Grillrestaurant „Broiler“

Legendary Broiler Bar (Broiler is roast chicken) since 1978.


Café Panorama

64 m up, the highest café in the state awaits you. The gateaux and cakes from the house’s own patisserie and the unbelievable panorama are equally irresistible!


Sky-Bar

There is no better place to be when the night falls: In the Sky bar, on the 19th floor, the hotel roof opens up and you dance under a starry sky. Every Saturday and Sunday, guests may enjoy the fabulous view over the illuminated roofs of Warnemünde and the sea.


Lobby-Bar

The venue for seeing and being seen. Guests may try out trendy cocktails and let the evening wind down to the sound of piano music.
 

Hotel facilities

  • Free WiFi
  • Separate smoking area
  • Reception open 24 hours
  • Pets allowed
  • Garage or Car Park
  • Quiet rooms

Services

  • Shuttle service

Main offers

  • Family-friendly
  • Wellness for couples

Restaurant

  • Bar
  • Vegetarian | Vegan cuisine
  • Outdoor terrace
  • Meals for special dietary requirements

Wellness & Spa

  • Total size of spa and wellness area (in qm) without outdoor facilities: 2000

Swimming areas

  • Saltwater pool ( in qm): 150
  • Massage jets
  • Countercurrent installation
  • Beach (Distance in meter): 10

Sauna

  • Finnish sauna (95°-110°C)
  • Steam bath

Body and beauty care

  • Number of treatment cabins: 21

Beauty treatments

  • Traditional cosmetics
  • Thalasso cosmetics

Body treatments

  • Wellness massages
  • Relaxation baths
  • Hydrojet massage bed

Conventional & alternative medicine

  • Medical wellness (In-house doctor)
  • Medical massages
  • Thalassotherapy
  • Natural fango/ moor/ mud treatments
  • Physiotherapy
  • Nutrition counselling
  • Medical baths

Asian facilities and treatments

  • Yoga
  • Acupuncture
  • Meditation
  • Shiatsu

Activities

  • Gymnastics room
  • fitness studio

Activity programme

  • Nordic Walking
  • Back training
  • Aqua fitness
  • Qi Gong
  • Pilates

Coachings

  • Personal training

Sports

  • Golf course close by

Cultural events

  • Konzerte
  • Cultural excursions

The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.

General business Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)


  1. Area of application
    1. These General Business Terms and Conditions apply to contracts on the provision for rental use of hotel rooms for lodging and to all other services and supplies provided to the customer by the hotel in this connection (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” encompasses and replaces the following terms: lodging, guest accommodation, hotel and hotel room contract.
    2. The sub-letting and re-letting of the rooms provided for use and the use thereof for any purposes other than those of lodging is subject to the prior consent of the hotel in text form, whereby section 540 (1) sentence 2 German Civil Code (BGB) is excluded insofar as the customer is not a consumer as defined in section 13 BGB.
    3. General business terms and conditions of the customer shall only be applicable if this is explicitly agreed in text form in advance.

  2. Concluding the contract, contract parties, statute of limitations
    1. The hotel NEPTUN Betriebsgesellschaft mbH, Rostock and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. The hotel can confirm the room reservation in text form at its discretion.
    2.  All claims against the hotel shall become statute-bound in principle one year after commencement of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty of the hotel.

  3. Services, prices, payment, off-set
    1. The hotel is obliged to keep the rooms reserved by the customer available and to render the services agreed.
    2. The customer is obliged to pay the hotel’s prices that are agreed for or applicable to the provision of the room for use and to other services used by the customer. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel.
    3. The prices agreed are inclusive of the taxes and local taxes applicable at the time when the contract is concluded. They do not include local taxes such as local visitor’s tax [Kurtaxe] which the guest owes himself or herself under local community law.  
      The prices shall be adjusted accordingly in the event of changes to the statutory value added tax or of the introduction, change or elimination of local taxes on the subject matter of the contract after the contract has been entered into. In the case of contracts with consumers, this only applies if the period of time elapsing between the date of conclusion of the contract and the date of performance of the contract is longer than four months.
    4. The hotel may make its consent to a request made retrospectively by the customer to reduce the number of rooms reserved, the services provided by the hotel or the duration of the customer’s stay dependent upon reasonably increasing the price of the rooms and/or of the other services of the hotel.
    5. The hotel invoices are due and payable immediately upon receipt without any deductions being made. If payment by invoice [Zahlung auf Rechnung] is agreed, payment shall be made within ten days of receipt of the invoice without any deductions being made unless otherwise agreed. 
    6. When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. In the event of advance payments or security for package travel, the provisions of statute shall remain unaffected. The provisions of statute shall apply in the event of late payment by the customer. 
    7. In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded up until the time when the residence commences, advance payment or security as set out in subsection 3.6 above or an increase in the amount of the advance payment or security agreed in the contract up to the full amount of the remuneration agreed. 
    8. Further, the hotel has the right to request, at the beginning and during the course of the customer’s stay, a reasonable advance payment or security within the meaning of subsection 3.6 above for existing and future claims under the contract, insofar as no such payment or security has already been made or provided pursuant to subsection 3.6 and/or 3.7 above.
    9. The customer may only offset or net out an undisputed claim or a claim established by final and absolute court decision against a claim of the hotel.
    10. The customer is in agreement with the invoice being sent to the customer by electronic transmission.

  4. Revocation by the customer (countermand, cancellation)/      
    No show
    1. It is only possible for the customer to revoke the contract concluded with the hotel if a revocation right has been explicitly agreed in the contract, if there is a statutory revocation right or if the hotel explicitly consents to the cancelation of the contract. 
    2. If the hotel and the customer have agreed upon a deadline for revocation of the contract free of charge, the customer may revoke the contract up until that date without triggering any claims for payment or damages by the hotel.
    3. If no revocation right has been agreed or if it has already expired, and if there is no statutory right of revocation or termination and if the hotel does not agree to the cancellation of the contract, then the hotel retains its entitlement to the remuneration agreed although the service was not used. The hotel shall offset income from otherwise letting the rooms and saved expenditures. If the rooms are not otherwise let, the hotel can apply a flat rate for the saved expenditures. In this case the customer is obliged to pay 90% of the contractually-agreed price for overnight accommodation with or without breakfast and for package deals with third party services, 70% for half board and 60% for full board. The customer is at liberty to demonstrate that the above claim did not arise or not in the amount claimed.

  5. Revocation by the hotel
    1. If it has been agreed that the customer may revoke the contract free of charge within a certain period, then the hotel has, for its part, the right to revoke the contract within this period if inquiries are made by other customers relating to the contractually reserved rooms and if the customer does not waive its revocation right afteran inquiry is made and a reasonable period of time set by the hotel.This shall apply accordingly if the customer has been granted an option and other inquiries are made and the customer is not prepared to make a firm booking after the hotel makes an inquiry and sets an appropriate time period.
    2. The hotel also has the right to revoke the contract if an advance payment or security agreed or required in accordance with subsection 3.6 and/or subsection 3.7 has not been paid after an appropriate period of grace set by the hotel has expired.
    3. Further, the hotel has the right, for an objectively legitimate reason, to revoke the contract for extraordinary grounds, in particular in the event of
      - force majeure or other circumstances for which the hotel is not responsible, which render performance of the contract impossible;
      - rooms being reserved by culpably providing material facts that are wrong or misleading or by failing to provide material facts; in this context the term material can mean the identity of the customer, the customer’s ability to pay or the purpose of the residence;
      - the hotel having reasonable grounds to assume that the use of the service can jeopardize the smooth running of the business, the safety or public reputation of the hotel without this being attributable to the area of responsibility or organization of the hotel;
      - the purpose of or the reason for the stay being in violation of the law;
      - a breach of subsection 1.2.
    4. Revocation by the hotel that is justified does not give the customer the right to claim damages.

  6. Making the room available, handover and return
    1. The customer does not acquire a right to the provision of specific rooms unless this has been explicitly agreed in text form.
    2. The reserved rooms shall be available for use by the customer with effect from 15:00 hours on the agreed date of arrival. The customer has no right to earlier availability. 
    3. The rooms shall be vacated and available for use by the hotel by 12:00 noon at the latest on the agreed departure date. After this time, as the room was vacated late, the hotel has the right to charge for the room use exceeding that which was contractually agreed in an amount of 50% of the full accommodation price up until 18:00 hours and in an amount of 90% after 18:00 hours (price as per price list). This does not give rise to contractual rights of the customer. The customer is at liberty to demonstrate that the hotel did not acquire a claim for compensation for use or acquired a significantly lower claim.

  7. Liability of the hotel
    1. The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly-negligent breach of duty of the hotel or on an intentional or negligent breach of duties of the hotel typical of the type of contract[vertragstypischen Pflichten]. Duties typical of the type of contractare those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel [Erfüllungsgehilfe] is equivalent to a breach of duty of the hotel.More far-reaching claims for damages are excluded unless otherwise provided for in this Section7. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obligedto contribute what it can be reasonably expected to contribute in order to remedy the disruption and minimize possible damage.
    2. The hotel is liable to the customer in accordance with the provisions of statute for items brought with the customer. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring with him or her money, securities or valuables valued at over Euro 800 or other property items valued at over Euro 3,500, a separate safekeeping agreement must be entered into with the hotel.
    3. If the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even if this is for payment, a custody contract is not concluded as a result. If cars parked or driven on the hotel premises or the contents thereof are lost or damaged, the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.
    4. Wake-up calls are made with great care by the hotel.        
      Messages for customers are treated with care. After prior agreement with the customer, the hotel can accept, store and – if desired – dispatch for a charge mail and consignments of goods. In this connection the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.

  8. Final provisions
    1. Alterations and supplements to the contract, to acceptance of the application and to these General Business Terms and Conditions shall be made in text form. Unilateral changes or supplements are ineffective.
    2. The place of performance and payment shall be Rostock and the courts of Rostock shall have exclusive jurisdiction over commercial transactions – also over disputes relating to cheques and bills of exchange.If the customer meets the condition of section 38 (2) German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts of Rostock shall have jurisdiction and venue.
    3. Germanlaw shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
    4. In compliance with its statutory obligation the hotel points out that the European Union has set up an online platform for the extrajudicial resolution of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/
      The hotel does not, however, participate in dispute resolution proceedings held before consumer dispute resolution bodies.

The thalasso health centre "NEPTUN SPA" has 2,500 m² and offers a large variety of health treatments as well as for prevention, fitness and beauty – all with a view of the sea:

  • original thalassotherapy centre (sea water baths, vichy and jet showers, algae wraps, aerosol treatment)
  • sea water swimming pool
  • appealing sauna area with different saunas including one ladies only sauns
  • 2 rest areas
  • sun deck with roofed wicker beach chairs
  • fitness area with a view of the Baltic Sea (equipment: Life Fitness)
  • sports and relaxation courses, Asian treatments and massage
  • Children will enjoy the children's club "Seepferdchen-Kinderclub".

Beauty

Beauty treatments are available for both him and her. In the thalassotherapy beauty farm, guests can enjoy facials and indulging treatments for hands and feet. The best way to relax afterwards is in the thalasso relaxation room with tea and a selection of fruit or in the Reich der Sinne fireplace room.

Wellness & Care

The Hotel Neptun offers holistic and matching health and prevention treatments, as well as traditional relaxation and massage. The house also has its own medical practice for balneology, which offers a health and anti-aging check. The doctor specialises in Traditional Chinese Medicine.

Distinctions

The hotel Neptun is Germany’s first certified „Original Thalasso Centre”, it is nationally and internationally renowned for its Thalasso Health SPA. Packages include “Original-Thalasso-Get-to-know-Days”, “Thalasso-Specials” and “Wellness-for-Men”. 


Expect breathtaking views from the Neptun’s Sky-Bar on the hotel’s roof top sundeck.

The Hanseatic city of Rostock, characterised by its historical brick buildings, invites you to shop, stroll and enjoy numerous cultural activities. Heiligendamm, the first German seaside resort and G8 meeting place, can be reached in ten minutes by car. The maritime peninsula Fischland Darß with the small towns of Zingst, Prerow and the artists' colony Ahrenshoop as well as picturesque and lonely beaches can be reached by car in about 50 minutes. Also very close to the hotel: the old fishing village Warnemünde and the "Alter Strom" promenade with its fishing boats, traditional fishing houses, quaint pubs, boutiques and the casino.

The north of Mecklenburg can also be explored on your own. On request, the hotel staff will be happy to assist guests and offer guided bike tours and hikes.

Sport

The wellness area at the NEPTUN SPA offers more than 30 different sports and relaxation courses per week, e.g. Tae Bo, Aqua Jogging, Pilates, yoga and climate therapy walks. Participation is usually free of charge, with some exceptions. Guests may also book a personal coach for these events.

Fitness

Hotel Neptun offers a variety of fitness and activity offers as well as the opportunity to consult a personal trainer – including world champions and olympic winners. The personal trainers coach guests and offer valuable advice for any sports at home. Afterwards, we recommend enjoying one of the relaxation areas with their fantastic view of the sea.

Golf

At the edge of Warnemünde, 3 km from the Hotel Neptun, guests will find the Golfpark Warnemünde, of which the Hotel Neptun is an official partner. Furthermore hotel Neptun is a partner of Golfplatz Wittenbeck, where guests can play golf too.

Cuisine

No less than seven restaurants cater to the guests of the hotel Neptun. This guarantees a variety of culinary delights...


Hotel restaurant

Eating healthy isn’t tasty? The hotel restaurant`s kitchen will prove this untrue. Kids enjoy their own buffet and all guests relish different culinary specialty buffets in the evening.


Fish and Seafood restaurant

Regional food is the kitchen’s key element. In the Neptun, that is mainly freshly caught fish. Early in the morning, chef de cuisine drives to the local fish market in Warnemünde to provide guests with deliciously prepared fish for lunch or dinner.


Neptuns Market

For small snacks: Bistro, ice cream parlour and bar with a sunny garden terrace. The rumour has spread: Here, you’ll find the best home-made ice in Warnemünde.


Grillrestaurant „Broiler“

Legendary Broiler Bar (Broiler is roast chicken) since 1978.


Café Panorama

64 m up, the highest café in the state awaits you. The gateaux and cakes from the house’s own patisserie and the unbelievable panorama are equally irresistible!


Sky-Bar

There is no better place to be when the night falls: In the Sky bar, on the 19th floor, the hotel roof opens up and you dance under a starry sky. Every Saturday and Sunday, guests may enjoy the fabulous view over the illuminated roofs of Warnemünde and the sea.


Lobby-Bar

The venue for seeing and being seen. Guests may try out trendy cocktails and let the evening wind down to the sound of piano music.
 

Hotel facilities

  • Free WiFi
  • Separate smoking area
  • Reception open 24 hours
  • Pets allowed
  • Garage or Car Park
  • Quiet rooms

Services

  • Shuttle service

Main offers

  • Family-friendly
  • Wellness for couples

Restaurant

  • Bar
  • Vegetarian | Vegan cuisine
  • Outdoor terrace
  • Meals for special dietary requirements

Wellness & Spa

  • Total size of spa and wellness area (in qm) without outdoor facilities: 2000

Swimming areas

  • Saltwater pool ( in qm): 150
  • Massage jets
  • Countercurrent installation
  • Beach (Distance in meter): 10

Sauna

  • Finnish sauna (95°-110°C)
  • Steam bath

Body and beauty care

  • Number of treatment cabins: 21

Beauty treatments

  • Traditional cosmetics
  • Thalasso cosmetics

Body treatments

  • Wellness massages
  • Relaxation baths
  • Hydrojet massage bed

Conventional & alternative medicine

  • Medical wellness (In-house doctor)
  • Medical massages
  • Thalassotherapy
  • Natural fango/ moor/ mud treatments
  • Physiotherapy
  • Nutrition counselling
  • Medical baths

Asian facilities and treatments

  • Yoga
  • Acupuncture
  • Meditation
  • Shiatsu

Activities

  • Gymnastics room
  • fitness studio

Activity programme

  • Nordic Walking
  • Back training
  • Aqua fitness
  • Qi Gong
  • Pilates

Coachings

  • Personal training

Sports

  • Golf course close by

Cultural events

  • Konzerte
  • Cultural excursions

The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.

General business Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)


  1. Area of application
    1. These General Business Terms and Conditions apply to contracts on the provision for rental use of hotel rooms for lodging and to all other services and supplies provided to the customer by the hotel in this connection (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” encompasses and replaces the following terms: lodging, guest accommodation, hotel and hotel room contract.
    2. The sub-letting and re-letting of the rooms provided for use and the use thereof for any purposes other than those of lodging is subject to the prior consent of the hotel in text form, whereby section 540 (1) sentence 2 German Civil Code (BGB) is excluded insofar as the customer is not a consumer as defined in section 13 BGB.
    3. General business terms and conditions of the customer shall only be applicable if this is explicitly agreed in text form in advance.

  2. Concluding the contract, contract parties, statute of limitations
    1. The hotel NEPTUN Betriebsgesellschaft mbH, Rostock and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. The hotel can confirm the room reservation in text form at its discretion.
    2.  All claims against the hotel shall become statute-bound in principle one year after commencement of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty of the hotel.

  3. Services, prices, payment, off-set
    1. The hotel is obliged to keep the rooms reserved by the customer available and to render the services agreed.
    2. The customer is obliged to pay the hotel’s prices that are agreed for or applicable to the provision of the room for use and to other services used by the customer. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel.
    3. The prices agreed are inclusive of the taxes and local taxes applicable at the time when the contract is concluded. They do not include local taxes such as local visitor’s tax [Kurtaxe] which the guest owes himself or herself under local community law.  
      The prices shall be adjusted accordingly in the event of changes to the statutory value added tax or of the introduction, change or elimination of local taxes on the subject matter of the contract after the contract has been entered into. In the case of contracts with consumers, this only applies if the period of time elapsing between the date of conclusion of the contract and the date of performance of the contract is longer than four months.
    4. The hotel may make its consent to a request made retrospectively by the customer to reduce the number of rooms reserved, the services provided by the hotel or the duration of the customer’s stay dependent upon reasonably increasing the price of the rooms and/or of the other services of the hotel.
    5. The hotel invoices are due and payable immediately upon receipt without any deductions being made. If payment by invoice [Zahlung auf Rechnung] is agreed, payment shall be made within ten days of receipt of the invoice without any deductions being made unless otherwise agreed. 
    6. When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. In the event of advance payments or security for package travel, the provisions of statute shall remain unaffected. The provisions of statute shall apply in the event of late payment by the customer. 
    7. In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded up until the time when the residence commences, advance payment or security as set out in subsection 3.6 above or an increase in the amount of the advance payment or security agreed in the contract up to the full amount of the remuneration agreed. 
    8. Further, the hotel has the right to request, at the beginning and during the course of the customer’s stay, a reasonable advance payment or security within the meaning of subsection 3.6 above for existing and future claims under the contract, insofar as no such payment or security has already been made or provided pursuant to subsection 3.6 and/or 3.7 above.
    9. The customer may only offset or net out an undisputed claim or a claim established by final and absolute court decision against a claim of the hotel.
    10. The customer is in agreement with the invoice being sent to the customer by electronic transmission.

  4. Revocation by the customer (countermand, cancellation)/      
    No show
    1. It is only possible for the customer to revoke the contract concluded with the hotel if a revocation right has been explicitly agreed in the contract, if there is a statutory revocation right or if the hotel explicitly consents to the cancelation of the contract. 
    2. If the hotel and the customer have agreed upon a deadline for revocation of the contract free of charge, the customer may revoke the contract up until that date without triggering any claims for payment or damages by the hotel.
    3. If no revocation right has been agreed or if it has already expired, and if there is no statutory right of revocation or termination and if the hotel does not agree to the cancellation of the contract, then the hotel retains its entitlement to the remuneration agreed although the service was not used. The hotel shall offset income from otherwise letting the rooms and saved expenditures. If the rooms are not otherwise let, the hotel can apply a flat rate for the saved expenditures. In this case the customer is obliged to pay 90% of the contractually-agreed price for overnight accommodation with or without breakfast and for package deals with third party services, 70% for half board and 60% for full board. The customer is at liberty to demonstrate that the above claim did not arise or not in the amount claimed.

  5. Revocation by the hotel
    1. If it has been agreed that the customer may revoke the contract free of charge within a certain period, then the hotel has, for its part, the right to revoke the contract within this period if inquiries are made by other customers relating to the contractually reserved rooms and if the customer does not waive its revocation right afteran inquiry is made and a reasonable period of time set by the hotel.This shall apply accordingly if the customer has been granted an option and other inquiries are made and the customer is not prepared to make a firm booking after the hotel makes an inquiry and sets an appropriate time period.
    2. The hotel also has the right to revoke the contract if an advance payment or security agreed or required in accordance with subsection 3.6 and/or subsection 3.7 has not been paid after an appropriate period of grace set by the hotel has expired.
    3. Further, the hotel has the right, for an objectively legitimate reason, to revoke the contract for extraordinary grounds, in particular in the event of
      - force majeure or other circumstances for which the hotel is not responsible, which render performance of the contract impossible;
      - rooms being reserved by culpably providing material facts that are wrong or misleading or by failing to provide material facts; in this context the term material can mean the identity of the customer, the customer’s ability to pay or the purpose of the residence;
      - the hotel having reasonable grounds to assume that the use of the service can jeopardize the smooth running of the business, the safety or public reputation of the hotel without this being attributable to the area of responsibility or organization of the hotel;
      - the purpose of or the reason for the stay being in violation of the law;
      - a breach of subsection 1.2.
    4. Revocation by the hotel that is justified does not give the customer the right to claim damages.

  6. Making the room available, handover and return
    1. The customer does not acquire a right to the provision of specific rooms unless this has been explicitly agreed in text form.
    2. The reserved rooms shall be available for use by the customer with effect from 15:00 hours on the agreed date of arrival. The customer has no right to earlier availability. 
    3. The rooms shall be vacated and available for use by the hotel by 12:00 noon at the latest on the agreed departure date. After this time, as the room was vacated late, the hotel has the right to charge for the room use exceeding that which was contractually agreed in an amount of 50% of the full accommodation price up until 18:00 hours and in an amount of 90% after 18:00 hours (price as per price list). This does not give rise to contractual rights of the customer. The customer is at liberty to demonstrate that the hotel did not acquire a claim for compensation for use or acquired a significantly lower claim.

  7. Liability of the hotel
    1. The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly-negligent breach of duty of the hotel or on an intentional or negligent breach of duties of the hotel typical of the type of contract[vertragstypischen Pflichten]. Duties typical of the type of contractare those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel [Erfüllungsgehilfe] is equivalent to a breach of duty of the hotel.More far-reaching claims for damages are excluded unless otherwise provided for in this Section7. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obligedto contribute what it can be reasonably expected to contribute in order to remedy the disruption and minimize possible damage.
    2. The hotel is liable to the customer in accordance with the provisions of statute for items brought with the customer. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring with him or her money, securities or valuables valued at over Euro 800 or other property items valued at over Euro 3,500, a separate safekeeping agreement must be entered into with the hotel.
    3. If the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even if this is for payment, a custody contract is not concluded as a result. If cars parked or driven on the hotel premises or the contents thereof are lost or damaged, the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.
    4. Wake-up calls are made with great care by the hotel.        
      Messages for customers are treated with care. After prior agreement with the customer, the hotel can accept, store and – if desired – dispatch for a charge mail and consignments of goods. In this connection the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.

  8. Final provisions
    1. Alterations and supplements to the contract, to acceptance of the application and to these General Business Terms and Conditions shall be made in text form. Unilateral changes or supplements are ineffective.
    2. The place of performance and payment shall be Rostock and the courts of Rostock shall have exclusive jurisdiction over commercial transactions – also over disputes relating to cheques and bills of exchange.If the customer meets the condition of section 38 (2) German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts of Rostock shall have jurisdiction and venue.
    3. Germanlaw shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
    4. In compliance with its statutory obligation the hotel points out that the European Union has set up an online platform for the extrajudicial resolution of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/
      The hotel does not, however, participate in dispute resolution proceedings held before consumer dispute resolution bodies.

Room categories of the hotel


Single room | Hotel Neptun - Rostock-Warnemuende - Baltic Sea

Single room with sea view, balcony and Queensize bed ...

from 99.00 EUR p.P.

Double room | Hotel Neptun - Baltic Sea

Double bed room, approx. 25 m², balcony with sea view  ...

from 159.00 EUR p.P.

Location and Directions

Our wellness hotel is located

The hotel Neptun sits on the coast of the Baltic seaside resort of Rostock-Warnemünde. The city centre of Rostock is about 13 km off the hotel.

Kontakt

Hotel Neptun *****

Mecklenburg Western-Pommerania | Baltic Sea

Seestraße 19
18119 Rostock - Seebad Warnemünde

https://www.hotel-neptun.de
[javascript protected email address]

Phone: +49 381 777 77 77