Imprint

Wellness at the hotel has stood for many years for a unique success story. Sensual experiences, a place where individual wishes become reality, new challenges and holistic approaches to lifestyle, all this is what our guests are so enthusiastic about.
The Wellness-Hotels & Resorts (WH-R) co-operative affiliation has been the first address in this fascinating sector since 1997. Our affiliate houses offer emotive and literally more than skin-deep wellness packages as a distinctly moreish experience.
And, with the maintaining of physical and mental health an ever-increasing priority in our society, this puts us right in the vanguard of trends. 
Online-dispute settlement of the European Commission:
http://ec.europa.eu/consumers/odr/

 
 
Wellness-Hotels & Resorts GmbH
Haroldstraße 14
40213 Düsseldorf

Tel. : +49 211 679 69-79
Fax : +49 211 679 69-68
e-mail : post@wh-r.com
Web : https://www.wellnesshotels-resorts.de
 
Operator:
Wellness-Hotels & Resorts GmbH
Haroldstr. 14
40213 Düsseldorf

Tel. : +49-211-67969-79
Fax : +49-211-67969-68
e-mail : post@wh-r.com
Web : https://www.wellnesshotels-resorts.com
 
Authorised representatives:
Mr Michael Altewischer post@wh-r.com
court: Amtsgericht Düsseldorf
Registration No.: HRB 36043
VAT ID No. according to §27a UStG (German VAT law): DE 196030103
Person responsible for content according to  §5 TMG, S55 Abs. 2 RStV: (German media law):
Mr Michael Altewischer post@wh-r.com
Legal disclaimer: At the time of linking, no illegal content was present on the sites linked to the best of our knowledge. We have no influence on the future design, content or copyright in the linked pages. We therefore expressly distance ourselves from all content that has changed after we linked the respective page. This disclaimer applies to all links to external content on our own site. The operator of the respective site alone shall be held responsible for any illegal, erroneous or incomplete content, and especially for any damages that the use or non-use of said information may incur.


TOC

CONTRACTUAL BASES FOR YOUR HOTEL RESERVATION

General Terms of Business (hereinafter called “terms”) for booking a hotel and/or wellness offer online.

Dear visitor,

Please pay attention to the following terms of booking. They cover the legal relationships between you and Wellness-Hotels & Resorts GmbH (hereinafter called “WH-R”). These terms of booking become a part of the contract concluded with WH-R as an agent for hotel accommodation as well as wellness services.

1. Scope

The following terms apply to your bookings via the WH-R system. This covers individual bookings of one to three rooms as well as various wellness services offered on our websites.

Each booking is forwarded to the hotel concerned by WH-R on your behalf as a messenger. These bookings are binding for both you and the hotel.

WH-R facilitates the booking of overnight accommodation and wellness services via an electronic booking system. In the scope of this activity, WH-R does not render any own accommodation or wellness services; On the contrary, it facilitates them on behalf of and for the account of third party businesses, the service providers.

2. Accommodation contract and payment

The accommodation contract is concluded directly between you and the hotel you have chosen on booking via WH-R. The price confirmed by W-H-R is to be paid directly at the hotel or, if the hotel requests and states such, at the time of booking (advance payment).

All claims and obligations resulting from the accommodation contract exist directly between you as the party booking and the hotel as the hotel you have chosen. WH-R is not liable at any time for services rendered or not rendered by the hotel.

The booking is also valid without a confirmation of booking. The confirmation of booking is displayed on the screen after completion of the booking and can be printed out. It will also be sent to you as customer by email as brief information. WH-R cannot assume any liability for the receipt of the confirmation by email or other media. The validity of the booking shall remain unaffected.

3. Alterations and cancellations

The conditions for alterations to and cancellations of bookings made are stipulated by the hotels individually. As a guest, it goes without saying that you will be advised of these conditions prior to completing the booking process.

If the hotel, for example, permits a free cancellation of the accommodation contract by 6 p.m. local time on the day of arrival, then your booking will be maintained in principle until 6 p.m. local time (standard booking). In the case of non-arrival by 6 p.m. local time, your booking will be cancelled by the hotel free of charge. You then no longer have a claim to accommodation.

In order to avoid misunderstandings, all cancellations must be made via the WH-R booking system. Cancellations made directly with the hotel have, in case of doubt, no releasing effect. The same applies to alterations, insofar as they can be made via the booking system.

4. Cancellation by WH-R

In order to prevent the misuse of our free booking system, and to protect the hotels from wrong bookings, WH-R reserves the right to cancel a booking in individual cases if it is not possible for WH-R to make an enquiry under the telephone number or email address stated by the guest.

The same applies if bookings were frequently made in the past stating the email address stated by the guest where the guest did not show up or where an enquiry made by WH-R was without success.

Furthermore, WH-R reserves the right to verify the validity of the credit card details stated by the party booking. In the event of receiving negative information pertaining to the credit card details, WH-R reserves the right to cancel the booking on their part, without the party booking obtaining a claim to compensation. In the cases stated, the booking party has no claim to accommodation.

5. Service prices agreed per contract

All prices displayed in our booking system are room, wellness or arrangement prices the hotel owners have entered into the WH-R system and are thus guaranteed by the hotel. They are valid for all individual bookings made via WH-R.

All prices are per room, per night, per wellness offer and/or arrangement. The room prices are partly including and partly excluding breakfast. For Germany, the prices include the service charge and the respectively applicable value added tax. Should value added tax change between the date of booking and the stay at the hotel, the value added tax that is then valid shall apply to the booking. A local and usual spa tax and/or other charge may be levied, which, where the case may be, is incurred in addition to the amount stated by WH-R.

All additional services the party booking makes use of (e.g. hotel restaurant, telephone, Internet access, exercise equipment) will be invoiced by the hotel separately and are only included in the total price if this is stated in the terms of the hotel.

6. Data policy

The data entered by the party booking are disclosed by WH-R to the extent necessary for the processing of the booking. It shall not be disclosed for any other purposes. When collecting data, the statutory privacy policy applicable in Germany shall be observed. For bookings by guests from outside Germany, the data policy of the Federal Republic of Germany shall also apply.

7. Miscellaneous

All information was compiled with the greatest of care. WH-R cannot assume any liability for possible errors when collecting or transmitting data.

The storage of data in other data carriers, also in part, or the use of the same for purposes other than those intended here is only permitted upon express consent by WH-R Düsseldorf. German law applies. Court of jurisdiction, insofar as legally possible, is Düsseldorf.
You can find the terms of our hotel partners on the respective hotel web page on our website.


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