Imprint

Wellness at the hotel has stood for many years for a unique success story. Sensual experiences, a place where individual wishes become reality, new challenges and holistic approaches to lifestyle, all this is what our guests are so enthusiastic about.

The Wellness-Hotels & Resorts (WH-R) co-operative affiliation has been the first address in this fascinating sector since 1997. Our affiliate houses offer emotive and literally more than skin-deep wellness packages as a distinctly moreish experience.

And, with the maintaining of physical and mental health an ever-increasing priority in our society, this puts us right in the vanguard of trends. 

Online-dispute settlement of the European Commission:
http://ec.europa.eu/consumers/odr/



Wellness-Hotels & Resorts GmbH
Haroldstraße 14
40213 Düsseldorf
Tel. : +49 211 679 69-79
Fax : +49 211 679 69-68
e-mail : post@wh-r.com
Web : https://www.wellnesshotels-resorts.de

Operator:
Wellness-Hotels & Resorts GmbH
Haroldstr. 14
40213 Düsseldorf
Tel. : +49-211-67969-79
Fax : +49-211-67969-68
e-mail : post@wh-r.com
Web : https://www.wellnesshotels-resorts.com

Authorised representatives:
Mr Michael Altewischer post@wh-r.com

court: Amtsgericht Düsseldorf

Registration No.: HRB 36043

VAT ID No. according to §27a UStG (German VAT law): DE 196030103

Person responsible for content according to §6 MDStV (German media law):
Mr Michael Altewischer post@wh-r.com

Legal disclaimer: At the time of linking, no illegal content was present on the sites linked to the best of our knowledge. We have no influence on the future design, content or copyright in the linked pages. We therefore expressly distance ourselves from all content that has changed after we linked the respective page. This disclaimer applies to all links to external content on our own site. The operator of the respective site alone shall be held responsible for any illegal, erroneous or incomplete content, and especially for any damages that the use or non-use of said information may incur.


Google Analytics Disclaimer
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Googles collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. Further information can be found under http://www.google.com/intl/en_uk/analytics/tos.html (Google Analytics Terms of Service & Privacy). Please note that on this website, Google Analytics code is supplemented by ?gat._anonymizeIp();? to ensure an anonymized collection of IP addresses (so called IP-masking).


Statistics with MATOMO



Privacy policy for customers regarding web tracking
We, Wellness-Hotels & Resorts GmbH, take the protection of your personal data very seriously and strictly comply with the rules of data protection laws. Some data collected when you visit this website will be used for statistical analysis. The following describes the extent to which data is collected. The data is passed on exclusively to our statistics service provider, Webtrekk GmbH.

Wellness-Hotels & Resorts GmbH uses the services of Webtrekk GmbH to collect statistical data on the use of our web services and to optimise our services accordingly. Webtrekk GmbH is certified by the German technical inspection agency TÜV Saarland for data protection in web controlling software. The certification process includes an on-site audit at Webtrekk in Berlin and at the hosting location, where the collection and processing of tracking data are checked for compliance with data protection provisions and data security.

Data collected for web tracking
When you visit our website, a number of pieces of information are transmitted by your browser and collected and analysed for the purposes of our web controlling. Collection is carried out through a pixel which is integrated on each website. The following data is collected:

  • Request (name of the requested file)
  • Browser type/ version (e.g. Internet Explorer 9.0)
  • Browser language (e.g. English)
  • Operating system used (e.g. Windows XP)
  • Internal resolution of the browser window
  • Screen resolution
  • Java script activation
  • Java on/off
  • Cookies on/off
  • Colour depth
  • Referring URL (the last page you visited)
  • IP address – this is immediately anonymised and deleted after processing
  • Access time
  • Clicks
  • Order value (if applicable)
  • Form content (if applicable) (for free text fields, only the information “completed” or “blank” will be transmitted)

IP address
The IP address is transmitted with every request to the server so that the server knows where to send the reply. Anybody who connects to the Internet receives an IP address from the Internet service provider (ISP), and the ISP registers the identity of the customer and the time of assignment of each IP address. As long as the IP address is stored, the identity of the connection owner may, theoretically, be traced via the ISP. For this reason, we and our statistics service provider only store the IP address in a shortened (anonymised) form and only use it for session recognition, to determine geological location (to city level) and to prevent attacks. The IP address is then immediately deleted, so that the collected data is then anonymous and may no longer be assigned to the identity of the user, even via the ISP.

Cookies
Our websites use cookies in various places. The objective of these cookies is to make our service more user-friendly and effective. Cookies are small text files that are placed on your computer and stored by your browser. The cookies do not contain personal data. This data is not consolidated with other data sources. Most of the cookies used by us are so-called session cookies, which are deleted when you finish your browsing session. There are also some longer-term cookies that we use to recognise you as a user. Cookies do not cause damage to your computer and do not contain viruses.

The following cookies are used:

  • Session cookie (for session recognition, service life: one session)
  • Long-term cookie (for recognising new/regular customers)
  • Opt-out cookie (where consent to tracking is refused)


You can specify in your browser settings whether cookies may be used. If you would like to disallow tracking specifically for this website you can refuse consent below.

Withdrawing consent to the storage of data
Pursuant to article 15 of the German Telemedia Act (Telemediengesetz), website visitors can permanently opt out of having their data stored (collected) in a pseudonymous form. In order to exclude Webtrekk web controlling, a cookie with the name “webtrekkOptOut“ will be used.

This opt-out will apply as long as you do not delete the cookie. The cookie is installed for the specified domain, per browser and computer. Therefore, as an example, if you use our website from home and work or with a number of different browsers, you need to install the cookie for each computer and each browser.

To complete you revocation of consent, please click on the send button.

Set opt-out cookie for Webtrekk



powered by: hotelwebservice 2018


TOC

CONTRACTUAL BASES FOR YOUR HOTEL RESERVATION

General Terms of Business (hereinafter called “terms”) for booking a hotel and/or wellness offer online.

Dear visitor,

Please pay attention to the following terms of booking. They cover the legal relationships between you and Wellness-Hotels & Resorts GmbH (hereinafter called “WH-R”). These terms of booking become a part of the contract concluded with WH-R as an agent for hotel accommodation as well as wellness services.

1. Scope

The following terms apply to your bookings via the WH-R system. This covers individual bookings of one to three rooms as well as various wellness services offered on our websites.

Each booking is forwarded to the hotel concerned by WH-R on your behalf as a messenger. These bookings are binding for both you and the hotel.

WH-R facilitates the booking of overnight accommodation and wellness services via an electronic booking system. In the scope of this activity, WH-R does not render any own accommodation or wellness services; On the contrary, it facilitates them on behalf of and for the account of third party businesses, the service providers.

2. Accommodation contract and payment

The accommodation contract is concluded directly between you and the hotel you have chosen on booking via WH-R. The price confirmed by W-H-R is to be paid directly at the hotel or, if the hotel requests and states such, at the time of booking (advance payment).

All claims and obligations resulting from the accommodation contract exist directly between you as the party booking and the hotel as the hotel you have chosen. WH-R is not liable at any time for services rendered or not rendered by the hotel.

The booking is also valid without a confirmation of booking. The confirmation of booking is displayed on the screen after completion of the booking and can be printed out. It will also be sent to you as customer by email as brief information. WH-R cannot assume any liability for the receipt of the confirmation by email or other media. The validity of the booking shall remain unaffected.

3. Alterations and cancellations

The conditions for alterations to and cancellations of bookings made are stipulated by the hotels individually. As a guest, it goes without saying that you will be advised of these conditions prior to completing the booking process.

If the hotel, for example, permits a free cancellation of the accommodation contract by 6 p.m. local time on the day of arrival, then your booking will be maintained in principle until 6 p.m. local time (standard booking). In the case of non-arrival by 6 p.m. local time, your booking will be cancelled by the hotel free of charge. You then no longer have a claim to accommodation.

In order to avoid misunderstandings, all cancellations must be made via the WH-R booking system. Cancellations made directly with the hotel have, in case of doubt, no releasing effect. The same applies to alterations, insofar as they can be made via the booking system.

4. Cancellation by WH-R

In order to prevent the misuse of our free booking system, and to protect the hotels from wrong bookings, WH-R reserves the right to cancel a booking in individual cases if it is not possible for WH-R to make an enquiry under the telephone number or email address stated by the guest.

The same applies if bookings were frequently made in the past stating the email address stated by the guest where the guest did not show up or where an enquiry made by WH-R was without success.

Furthermore, WH-R reserves the right to verify the validity of the credit card details stated by the party booking. In the event of receiving negative information pertaining to the credit card details, WH-R reserves the right to cancel the booking on their part, without the party booking obtaining a claim to compensation. In the cases stated, the booking party has no claim to accommodation.

5. Service prices agreed per contract

All prices displayed in our booking system are room, wellness or arrangement prices the hotel owners have entered into the WH-R system and are thus guaranteed by the hotel. They are valid for all individual bookings made via WH-R.

All prices are per room, per night, per wellness offer and/or arrangement. The room prices are partly including and partly excluding breakfast. For Germany, the prices include the service charge and the respectively applicable value added tax. Should value added tax change between the date of booking and the stay at the hotel, the value added tax that is then valid shall apply to the booking. A local and usual spa tax and/or other charge may be levied, which, where the case may be, is incurred in addition to the amount stated by WH-R.

All additional services the party booking makes use of (e.g. hotel restaurant, telephone, Internet access, exercise equipment) will be invoiced by the hotel separately and are only included in the total price if this is stated in the terms of the hotel.

6. Data policy

The data entered by the party booking are disclosed by WH-R to the extent necessary for the processing of the booking. It shall not be disclosed for any other purposes. When collecting data, the statutory privacy policy applicable in Germany shall be observed. For bookings by guests from outside Germany, the data policy of the Federal Republic of Germany shall also apply.

7. Miscellaneous

All information was compiled with the greatest of care. WH-R cannot assume any liability for possible errors when collecting or transmitting data.

The storage of data in other data carriers, also in part, or the use of the same for purposes other than those intended here is only permitted upon express consent by WH-R Düsseldorf. German law applies. Court of jurisdiction, insofar as legally possible, is Düsseldorf.
You can find the terms of our hotel partners on the respective hotel web page on our website.


Google Analytics Disclaimer

„This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.
Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Further information can be found under http://www.google.com/intl/en_uk/analytics/tos.html (Google Analytics Terms of Service & Privacy).
Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).“


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