Hearty hospitability on the Lower Rhine…
The long-standing Waldhotel Tannenhäuschen with its lovingly furnished rooms and spacious newly developed restaurant enjoys an excellent reputation: It has been owned by the Hetzel family since 1902, which takes care of the well-being of each and every guest with great dedication. The Tannenhäuschen is famous for its family-like and warm atmosphere where you can relax at ease. Of course, this also applies to the Aqua Silva wellness area that, with its 22 treatment rooms, counts among the largest spas in Germany.
The hotel’s own beautiful park on 50,000 square metres is as if made for wellness activities outdoors. Qualified wellness trainers and advisers are available to the guests on request for the wide programme. Relaxation techniques as well as active activities and comprehensive beauty programmes are all part of the package. The hotel’s own disco tops off the variety of the day.
1,000 km of marked bike routes (Netherlands-Route); non-smoking rooms; books café; adjacent tennis courts; bike rental; six golf courses nearby.
5,300 m² wellness area „Aqua Silva“ with freshwater activity pool, relaxing salt water whirlpool with liquidsound and coloured light effects, infrared warm cabin, scented steam bath, light Sanarium, Tepidarium, retreat "Tannenhäuschen-Refugium", large outdoor sauna park with Majava cabin sauna, Maa sauna, Ruusu sauna, Valo bath, Ayurvedic houses, rest house and plunge bath as well as Solarium, Profi-Life-Fitness area and wellness bistro. The gymnastics and meditation room offer a changing wellness programme every day: e.g. Pilates, yoga, PMR, Qi Gong, Tae Bo, Salsa Aerobic, BOP, Aquafitness, Nordic Walking, dream voyages, meditative painting, bicycle tours and more.
NEW: Health-oriented fully body massages in line with the in-house Aqua Silva vitality concept.
Aqua Silva, the wellness area at the Waldhotel Tannenhäuschen with 22 treatment rooms counts among the largest in Germany – also ideal for large groups. Classic and Asian special and basic treatments by Maria Galland, Gerhard Klapp and Clarins. Massage, hydrojet, Starlight sparkling baths, imperial Kaiserbad, Hamam recliner, Ayurveda, anti-aging programmes, ultrasound, coloured light studio, hot stone, wellness for men.
Wesel ; Museum of Prussia; Roman town of Xanten; Museum Schloss Moyland; theme park in Bottrop; musicals in Essen; Europe’s largest shopping mall ‘CentrO’; neighbouring Netherlands; boat trips on the Rhine.
Guests of the house enjoy a changing sports and wellness programme every day under the instruction of professional wellness trainers.
Six golf courses in the vicinity, e.g. Wasserschloss Anholt and Golfclub Schloss Moyland
In the solid ambiance of the ‚Parkrestaurant‘, the kitchen serves a high quality cuisine that has won the restaurant several awards. The adjacent sunny terrace is the perfect place to enjoy coffee and tea in the afternoon.
Cosy and comfortable; The café offers fresh bistro snacks.
Antique furnishings create a cosy atmosphere; The ‚Weidenkorb‘ serves rustic fares from the region and beer on tap.
The ‚Kaminhalle‘ is the perfect place for a relaxed social gathering, heated by a cosy fireplace in the winter.
The ‚Tannenhäuschen‘ is located on the outskirts of Wesel on the Lower Rhine, amidst green flood plains and grasslands. The house is surrounded by a beautiful old park and the ‘Hohe Mark’ nature reserve.
In jeder Richtung sehr positiv - vor allem auch freundliches Personal und hervorragendes Essen. Geschmackvolle Einrichtung und sehr schöner Spa-Bereich. Besonders gefallen hat uns das große Außenbecken und der traumhafte Garten!
Business traveller (40 Years) - Monday, 22.May 2017Total score 4
wunderbar, jedoch auffallend unaufmerksames / schlechtes Servicepersonal
Beim Frühstück hat sich keine Servicekraft bemüssigt gefühlt nach Kaffee zu fragen, auf Kontaktsignale nicht eingegangen, daher nur Kaltgetränke zum Frühstück
Während des Auschecken hat die Dame am Empfang die ganze Zeit telefoniert!
GENERAL TERMS AND CONDITIONS FOR HOTEL ACCOMMODATION CONTRACTS
(VERSION: NOVEMBER 2014)
1. SCOPE OF APPLICABILITY
1.1 These terms and conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all other goods and services rendered by the hotel to the customer in this context (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” comprises and replaces the following terms: accommodation, lodging, hotel, hotel room contract.
1.2 The hotel’s prior consent in written form is required if rooms provided are to be sublet or rented to a third party, or used for other than lodging purposes, whereby section 540, para. 1, sentence 2 German Civil Code (BGB) is waived insofar as the customer is not a consumer.
1.3 The customer’s general terms and conditions shall apply only if these are previously expressly agreed.
2. CONCLUSION OF CONTRACT, PARTIES, STATUTE OF LIMITATIONS
2.1 The WHT Betriebs GmbH & Co. KG (hotel) and the customer are the contracting parties. The contract shall come into force upon the hotel’s acceptance of the customer’s offer. At its discretion, the hotel may confirm the room reservation in written form.
2.2 Any claims against the hotel shall generally be time-barred one year after the commencement of the general statute of limitations period. This shall neither apply to damage claims nor to claims which are based on an intentional or grossly negligent breach of obligation by the hotel.
3. SERVICES, PRICES, PAYMENT, SET-OFF
3.1 The hotel is obligated to keep the rooms reserved by the customer available and to render the agreed services.
3.2 The customer is obligated to pay the agreed or applicable hotel prices for rooms provided and for other services accepted. This also applies to services ordered by the customer directly or via the hotel, which a third party provides and the hotel disburses.
3.3 The agreed prices include all taxes and local taxes in effect at the time of the conclusion of contract. This does not include locally levied taxes, which are owed by the guest himself according to the particular municipal law, such as visitor’s tax.
If the statutory value added tax is changed or if local taxes concerning the rooms and services are newly introduced, changed or abolished after these have been contractually agreed upon, the prices will be adjusted. This only applies to contracts concluded with consumers, if four months have passed between the conclusion and fulfilment of the contract.
3.4 The hotel can make its consent to the customer’s later request for a reduction of the number of reserved rooms, services of the hotel or the customer’s length of stay dependent on the increase of the price for the rooms and/or for the other services.
3.5 Hotel invoices not stating a due date are payable without deduction and due within ten days of receipt of the invoice. The hotel can demand immediate payment of due debt from the customer. The statutory rules concerning the consequences of default of payment apply. The hotel reserves the right to prove greater damage.
3.6 The hotel is entitled to require a reasonable advance payment or a security, such as a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and payment dates may be agreed in written form in the contract. The statutory provisions shall remain unaffected with advance payments or a security for package tours. The statutory rules concerning the consequences of default of payment apply.
3.7 In justified cases, e.g. the customer’s default in payment or expansion of the scope of the contract, the hotel shall be entitled, also after the conclusion of the contract up to the commencement of the stay, to demand an advance payment or a security within the meaning of the above-mentioned No. 3.6 or an increase of the advance payment or a security agreed in the contract up to the total agreed remuneration.
3.8 Furthermore, the hotel shall be entitled, at the commencement and during the customer’s stay, to demand a reasonable advance payment or security deposit within the meaning of the above-mentioned No. 3.6 for existing and future accounts receivable from the contract, insofar as such has not already been paid pursuant to the above-mentioned No. 3.6 and/or No. 3.7.
3.9 The customer may only set-off, reduce or clear a claim by the hotel with a claim which is undisputed or decided with final, res judicata effect.
4. WITHDRAWAL OF THE CUSTOMER (CANCELLATION, ANNULMENT)/
FAILURE TO USE HOTEL SERVICES (NO SHOW)
4.1 The customer can only withdraw from the contract concluded with the hotel, if a right of withdrawal was explicitly agreed upon in the contract, another statutory right of withdrawal exists or if the hotel gives its explicit consent to the withdrawal. The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in written from.
4.2 Insofar as the hotel and customer have agreed upon a date for a cost-free withdrawal from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of withdrawal shall expire, if he does not exercise his right of withdrawal vis-à-vis the hotel by the agreed date.
4.3 If a contractual right of withdrawal was not agreed or has expired, a statutory right of withdrawal or cancellation is not given and the hotel does not give its consent to the cancellation of the contract the agreed hotel services shall be paid regardless of whether the customer avails himself of the contractual services.The hotel must credit the income from renting the rooms to other parties as well as for saved expenses. If the rooms are not rented otherwise, the hotel can demand the contractually agreed rate and assess a lump sum for the saved expenses of the hotel. In this case, the customer is obligated to pay at least 90% of the contractually agreed rate for lodging with or without breakfast as well as all-inclusive arrangements with contracted services, 70% for half-board and 60% for full-board arrangements. The customer is entitled to prove that the above-mentioned claim has not accrued at all or has not amounted to the demanded sum.
5. WITHDRAWAL OF THE HOTEL
5.1 Insofar as it was agreed that the customer can withdraw from the contract at no cost within a certain period of time, the hotel is entitled for its part to withdraw from the contract during this period of time if inquiries from other customers regarding the contractually reserved rooms exist and the customer, upon inquiry thereof by the hotel with a reasonable deadline set, does not waive his right of withdrawal.
5.2 If an agreed advance payment or an advance payment or a security demanded pursuant to No. 3.6 and/or No. 3.7 is not made even after a reasonable grace period set by the hotel has expired, then the hotel is likewise entitled to withdraw from the contract.
5.3 Moreover, the hotel is entitled to effect extraordinary withdrawal from the contract for a materially justifiable cause, in particular if
- force majeure or other circumstances beyond the hotel’s control render the fulfillment of the contract impossible;
- rooms or spaces are reserved with culpably misleading or false information or concealment regarding essential facts; the identity or solvency of the customer or the purpose of his stay can constitute essential facts;
- the hotel has justified cause to believe that use of the hotel’s services might jeopardize the smooth operation of the hotel, its security or public reputation, without being attributable to the hotel’s sphere of control or organization;
- the purpose or the cause of the stay is illegal;
- there is a breach of the above-mentioned No. 1.2.
5.4 The justified withdrawal by the hotel constitutes no claims for damages for the customer.
6. ROOM AVAILABILITY, DELIVERY AND RETURN
6.1 The customer does not acquire the right to be provided specific rooms insofar as this is not expressly agreed.
6.2 Reserved rooms are available to the customer starting at 3:00 p.m. on the agreed arrival date. The customer does not have the right to earlier availability.
6.3 Rooms must be vacated and made available to the hotel no later than 12:00 noon on the agreed departure date. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50% of the full accommodation rate (list price) for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 90%). Contractual claims of the customer shall not be established hereby. The customer is at liberty to prove that the hotel has no or a much lower claim for charges for use of the room.
7. LIABILITY OF THE HOTEL
7.1 The hotel is liable for harm inflicted on life, limb and physical health. Further it is liable for other damage caused with full intent or gross negligence or due to intentional or grossly negligent violation of obligations typical for the contract. A breach of obligation of the hotel is deemed to be the equivalent to a breach of a statutory representative or vicarious agent. All other claims for damages are excluded, if not determined differently in this No. 7. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum.
7.2 The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions. It recommends the use of the hotel or room safe. If the guest wishes to bring with him money, securities, stocks, bonds or valuables with a value of more than 800 EUR or other things with a value of more than 3500 EUR, a separate safekeeping agreement is necessary.
7.3 Insofar as a parking space is provided to the customer in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is exchanged. The hotel only assumes liability for loss of or damage to motor vehicles parked or manoeuvred on the hotel’s property and the contents thereof only pursuant to the preceding No. 7.1, sentences 1 to 4.
7.4 Wake-up calls are carried out by the hotel with the greatest possible diligence.
Messages, mail, and merchandise deliveries for guests shall be handled with care. The hotel will deliver, hold, and, for a fee, forward such items (on request). The hotel only assumes liability according to the preceding No. 7, sentences 1 to 4.
8 FINAL PROVISIONS
8.1 Amendments and supplements to the contract, the acceptance of offers or these general terms and conditions should be made in written form. Unilateral amendments or supplements by the customer are invalid.
8.2 For commercial transactions the place of performance and payment as well as, in the event of litigation, including disputes for checks and bills of exchange, the exclusive court of jurisdiction is at [Bitte Ort eintragen, wahlweise Standort des Hotels oder Sitz der Betreibergesellschaft]. Insofar as a contracting party fulfills the requirements of section 38, para. 2 of the German Code of Civil Procedure (ZPO) and does not have a place of general jurisdiction within the country, the courts at [Bitte Ort eintragen, wahlweise Standort des Hotels oder Sitz der Betreibergesellschaft] shall have exclusive jurisdiction.
8.3 The contract is governed by and shall be construed in accordance with German law. The application of the UN Convention on the International Sale of Goods and Conflict Law are precluded.
8.4 Should individual provisions of these general terms and conditions be or become invalid or void, the validity of the remaining provisions shall remain unaffected thereby. The statutory provisions shall also be applicable.