Hotel Heinz ****S

S

Hotel Heinz ****S

S

in southwest Germany
Rhineland-Palatinate | Westerwald | Höhr-Grenzhausen

90%
2684 Reviews

Room: 85/100
Clean: 89/100
Service: 93/100

Hotel Heinz ****S

S

in southwest Germany
Rhineland-Palatinate | Westerwald | Höhr-Grenzhausen

90%
2684 Reviews

Room: 85/100
Clean: 89/100
Service: 93/100

Hotel description

Relaxation in sweeping nature…
Surrounded by meadows, woods and ponds, in the middle of the Westerwald, the Heinz Hotel is situated on a sweeping piece of land that extends to the meadows and lakes of the unspoilt, peaceful Brexbach valley near Höhr-Grenzhausen. The surroundings virtually invite you to go hiking or cycling. Tranquil and peaceful places under shady trees can be found everywhere, on the meadows and down in the floodplains, where you can relax at ease. In the neighbouring Lahn valley, canoe trips can be booked. There is a riding ring and a tennis court right beside this beautiful wellness hotel. In spite of its near to nature location, this hotel that lies between Frankfurt and Cologne is easy to access.

Some of the multifarious wellness arrangements in the well-equipped wellness department are especially aimed at couples. Relaxation rituals in cosy togetherness can be enjoyed in the “private wellness suite” or in the “private Hamam by night”. The style that the Heinz family has given their hotel combines high quality country style with modern elements and thus creates a light and airy atmosphere dominated by warm colours.

Spa resort with a fantastic view, Laconium, Caldarium, sauna, infrared sauna, shower experience, steam bath, warming recliners, scented baths, designed bathing area with conservatory, rock grotto, waterfall, jetstream, massage jets, hydrojet, meditation in the Brexbachauen along the natural shores of the stream, gymnastics, water gymnastic, body forming, reiki, Lomi-Lomi massage, ear candles, Shiatsu, Five Tibetan Rites, Aura-Soma, alkaline mineral body care, Oriental rhassoul bath, Turkish hamam, singing bowl massage, thalassotherapy department and more…

Classic massage, physiotherapeutic treatments, cardio fitness, muscle diagnosis, training therapy, rehabilitation exercises, Kneipp treatments, motion therapy, back training, manual lymphatic drainage, reflexology massage. Nordic Walking, bicycles.

Beauty

The cosmetic studio at Hotel Heinz is second to none. Here, 30 beauticians, beauty wellness specialist and masseurs cater for beauty and well-being. Besides the classical treatments, special cosmetic treatments as well as after-surgery treatments are offered. Also part oft he range are alkali beauty treatments.

Distinctions

The Hotel Heinz is a good place for splendid riding holidays: excellent stabling, airy boxes, a number of countryside areas for hacks and paddocks next to the house. Nassau Natural Park provides various horseback-riding trails.The wellness hotel is affiliated to the Kräuterwind Initiative and employs two herbal experts. They familiarise guests with wild plants in terms of both cooking and wellness.

The landscape offers many beautiful creek valleys and lakes. The Rhine Valley itself belongs to the UNESCO World Heritage Sites. Vineyards and châteaux border the river; adjacent rivers Lahn and Mosel are equally renowned for their great wines. The Eifel region in the west is famous for its volcanic history, still alive in the typical tuff-cones and maars. Visit the 2000-year old city of Koblenz nearby and “Festung Ehrenbreitstein”, a Prussian fortress erected on the site of earlier fortifications dating back to 1000 BC.

Golf

Arrangements for golfers.

Restaurants im Hotel Heinz

Im Wellnesshotel Heinz kann man als Gast aus drei verschiedenen Restaurantbereichen wählen:

Wintergarten-Restaurant

Lichtdurchflutetes Restaurant in mediterranen Farben mit einer großen Glas-Fassade Richtung Wellness-Terrasse und Basalt-Innenhof.  

Salon Barlach

Der vor kurzem neu gestaltete Raum bietet auch einen Rahmen für besondere Anlässe: Candlelight-Dinner, Konzert, Silvester-Gala, Ausstellung, Vernissage. Auch für Familientreffs geeignet oder wenn man Gäste einladen will.

Kannenbäckergrill

Die gediegen-traditionelle Einrichtung vermittelt Geborgenheit. Keramiken und kleine Kunstwerke geben einen Eindruck von der uralten Töpfertradition, die in dieser Region beheimatet ist.

A-la-carte Restaurant Rudolfs

Eine Hommage an den Gründervater des Hotel Heinz, die eine alte Tradition für Gäste aus der Umgebung wiederaufleben lässt: In den hellen, stilvoll-modernen Räumen des Rudolfs kann man seit 2011 endlich wieder „im Kurhotel fein essen gehen“. Auf der Karte stehen sowohl klassische als auch moderne Gerichte. Schön: Crêpe Suzette & Co. werden am Tisch des Gastes flambiert und tranchiert.

Marias Salon

Wenn Gründervater Rudolf sein eigenes Restaurant bekommt, soll Ehefrau Maria nicht ohne bleiben: In Marias Salon kann man den ganzen Tag über verweilen – vom Kaffee oder Tee mit der Zeitung am Morgen über den Kuchen am Nachmittag bis hin zum gemütlichen Ausklang des Abends bei Wein, Digestif oder einem Cocktail aus der gleich nebenan gelegenen Bar.

Panorama-Terrassen

Im Frühling und Sommer sollte man im Garten des Hotel Heinz speisen: Im Schatten der Bäume und Lauben, an einem sonnigen Plätzchen oder unter dem großen Sonnenschirm eröffnet sich bei klarem Wetter eine Aussicht bis hinüber zu den Eifelbergen.

Hotel facilities

  • Free WiFi
  • Hypoallergenic rooms
  • Reception open 24 hours
  • Pets allowed
  • Garage or Car Park
  • Quiet rooms
  • Library

Main offers

  • Wellness for couples

Restaurant

  • Bar
  • Vegetarian | Vegan cuisine
  • Outdoor terrace
  • Meals for special dietary requirements

Wellness & Spa

  • Total size of spa and wellness area (in qm) without outdoor facilities: 2500

Swimming areas

  • Massage jets
  • Indoor pool ( in qm): 83
  • Countercurrent installation

Sauna

  • Finnish sauna (95°-110°C)
  • Bio sauna (40°-60°C)
  • Caldarium
  • Steam bath
  • Laconium (60°-65°C)
  • Infrared sauna
  • Aroma steam bath

Body and beauty care

  • Number of treatment cabins: 21
  • Private spa suite(s)

Beauty treatments

  • Traditional cosmetics
  • Instrument-based cosmetics
  • Natural cosmetics
  • Thalasso cosmetics

Body treatments

  • Wellness massages
  • Relaxation baths
  • Rasul bath
  • Hydrojet massage bed
  • Hammam

Conventional & alternative medicine

  • Medical massages
  • Natural fango/ moor/ mud treatments
  • Physiotherapy
  • Nutrition counselling
  • Kneipp therapy
  • Medical baths

Asian facilities and treatments

  • Yoga
  • Acupuncture
  • Traditional Chinese Medicine (TCM)
  • Meditation
  • Shiatsu

Activities

  • Gymnastics room
  • Studio Size (in qm): 70
  • Leihfahrräder
  • fitness studio
  • Number of fitness machines: 13
  • E-Bike Verleih

Activity programme

  • Nordic Walking
  • Back training
  • Aqua fitness
  • Gymnastics
  • Cardio
  • Pilates

experience together

  • Guided hikes

Coachings

  • Personal training

Sports

  • Hiking
  • Golf course close by
  • Designated running tracks

Cultural events

  • Kunst & crafts activities
  • Cultural excursions

The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.

General business Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)

  1. Area of application
    1. These General Business Terms and Conditions apply to contracts on the provision for rental use of hotel rooms for lodging and to all other services and supplies provided to the customer by the hotel in this connection (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” encompasses and replaces the following terms: lodging, guest accommodation, hotel and hotel room contract.
    2. The sub-letting and re-letting of the rooms provided for use and the use thereof for any purposes other than those of lodging is subject to the prior consent of the hotel in text form, whereby section 540 (1) sentence 2 German Civil Code (BGB) is excluded insofar as the customer is not a consumer as defined in section 13 BGB.
    3. General business terms and conditions of the customer shall only be applicable if this is explicitly agreed in text form in advance.

  2. Concluding the contract, contract parties, statute of limitations
    2.1 The Hotel Heinz GmbH (hotel) and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. The hotel can confirm the room reservation in text form at its discretion.
    2.2 All claims against the hotel shall become statute-bound in principle one year after commencement of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty of the hotel.

  3. Services, prices, payment, off-set
    3.1. The hotel is obliged to keep the rooms reserved by the customer available and to render the services agreed.
    3.2. The customer is obliged to pay the hotel’s prices that are agreed for or applicable to the provision of the room for use and to other services used by the customer. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel.
    3.3. The prices agreed are inclusive of the taxes and local taxes applicable at the time when the contract is concluded. They do not include local taxes such as local visitor’s tax [Kurtaxe] which the guest owes himself or herself under local community law. The prices shall be adjusted accordingly in the event of changes to the statutory value added tax or of the introduction, change or elimination of local taxes on the subject matter of the contract after the contract has been entered into. In the case of contracts with consumers, this only applies if the period of time elapsing between the date of conclusion of the contract and the date of performance of the contract is longer than four months.
    3.4. The hotel may make its consent to a request made retrospectively by the customer to reduce the number of rooms reserved, the services provided by the hotel or the duration of the customer’s stay dependent upon reasonably increasing the price of the rooms and/or of the other services of the hotel.
    3.5 The hotel invoices are due and payable immediately upon receipt without any deductions being made. If payment by invoice [Zahlung auf Rechnung] is agreed, payment shall be made within ten days of receipt of the invoice without any deductions being made unless otherwise agreed.
    3.6. When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. In the event of advance payments or security for package travel, the provisions of statute shall remain unaffected. The provisions of statute shall apply in the event of late payment by the customer.
    3.7. In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded up until the time when the residence commences, advance payment or security as set out in subsection 3.6 above or an increase in the amount of the advance payment or security agreed in the contract up to the full amount of the remuneration agreed.
    3.8. Further, the hotel has the right to request, at the beginning and during the course of the customer’s stay, a reasonable advance payment or security within the meaning of subsection 3.6 above for existing and future claims under the contract, insofar as no such payment or security has already been made or provided pursuant to subsection 3.6 and/or 3.7 above.
    3.9. The customer may only offset or net out an undisputed claim or a claim established by final and absolute court decision against a claim of the hotel.
    3.10. The customer is in agreement with the invoice being sent to the customer by electronic transmission.

  4. Revocation by the customer (countermand, cancellation)/      
    No show
    1. It is only possible for the customer to revoke the contract concluded with the hotel if a revocation right has been explicitly agreed in the contract, if there is a statutory revocation right or if the hotel explicitly consents to the cancelation of the contract. 
    2. If the hotel and the customer have agreed upon a deadline for revocation of the contract free of charge, the customer may revoke the contract up until that date without triggering any claims for payment or damages by the hotel.
    3. If no revocation right has been agreed or if it has already expired, and if there is no statutory right of revocation or termination and if the hotel does not agree to the cancellation of the contract, then the hotel retains its entitlement to the remuneration agreed although the service was not used. The hotel shall offset income from otherwise letting the rooms and saved expenditures. If the rooms are not otherwise let, the hotel can apply a flat rate for the saved expenditures. In this case the customer is obliged to pay 90% of the contractually-agreed price for overnight accommodation with or without breakfast and for package deals with third party services, 70% for half board and 60% for full board. The customer is at liberty to demonstrate that the above claim did not arise or not in the amount claimed.

  5. Revocation by the hotel
    1. If it has been agreed that the customer may revoke the contract free of charge within a certain period, then the hotel has, for its part, the right to revoke the contract within this period if inquiries are made by other customers relating to the contractually reserved rooms and if the customer does not waive its revocation right afteran inquiry is made and a reasonable period of time set by the hotel.This shall apply accordingly if the customer has been granted an option and other inquiries are made and the customer is not prepared to make a firm booking after the hotel makes an inquiry and sets an appropriate time period.
    2. The hotel also has the right to revoke the contract if an advance payment or security agreed or required in accordance with subsection 3.6 and/or subsection 3.7 has not been paid after an appropriate period of grace set by the hotel has expired.
    3. Further, the hotel has the right, for an objectively legitimate reason, to revoke the contract for extraordinary grounds, in particular in the event of
      - force majeure or other circumstances for which the hotel is not responsible, which render performance of the contract impossible;
      - rooms being reserved by culpably providing material facts that are wrong or misleading or by failing to provide material facts; in this context the term material can mean the identity of the customer, the customer’s ability to pay or the purpose of the residence;
      - the hotel having reasonable grounds to assume that the use of the service can jeopardize the smooth running of the business, the safety or public reputation of the hotel without this being attributable to the area of responsibility or organization of the hotel;
      - the purpose of or the reason for the stay being in violation of the law;
      - a breach of subsection 1.2.
    4. Revocation by the hotel that is justified does not give the customer the right to claim damages.

  6. Making the room available, handover and return
    1. The customer does not acquire a right to the provision of specific rooms unless this has been explicitly agreed in text form.
    2. The reserved rooms shall be available for use by the customer with effect from 15:00 hours on the agreed date of arrival. The customer has no right to earlier availability. 
    3. The rooms shall be vacated and available for use by the hotel by 12:00 noon at the latest on the agreed departure date. After this time, as the room was vacated late, the hotel has the right to charge for the room use exceeding that which was contractually agreed in an amount of 50% of the full accommodation price up until 18:00 hours and in an amount of 90% after 18:00 hours (price as per price list). This does not give rise to contractual rights of the customer. The customer is at liberty to demonstrate that the hotel did not acquire a claim for compensation for use or acquired a significantly lower claim.

  7. Liability of the hotel
    1. The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly-negligent breach of duty of the hotel or on an intentional or negligent breach of duties of the hotel typical of the type of contract[vertragstypischen Pflichten]. Duties typical of the type of contractare those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel [Erfüllungsgehilfe] is equivalent to a breach of duty of the hotel.More far-reaching claims for damages are excluded unless otherwise provided for in this Section7. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obligedto contribute what it can be reasonably expected to contribute in order to remedy the disruption and minimize possible damage.
    2. The hotel is liable to the customer in accordance with the provisions of statute for items brought with the customer. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring with him or her money, securities or valuables valued at over Euro 800 or other property items valued at over Euro 3,500, a separate safekeeping agreement must be entered into with the hotel.
    3. If the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even if this is for payment, a custody contract is not concluded as a result. If cars parked or driven on the hotel premises or the contents thereof are lost or damaged, the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.
    4. Wake-up calls are made with great care by the hotel.        
      Messages for customers are treated with care. After prior agreement with the customer, the hotel can accept, store and – if desired – dispatch for a charge mail and consignments of goods. In this connection the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.

  8. Final provisions
    1. Alterations and supplements to the contract, to acceptance of the application and to these General Business Terms and Conditions shall be made in text form. Unilateral changes or supplements are ineffective.
    2. The place of performance and payment shall be the Hotel Heinz GmbH, Höhr-Grenzhausen and the courts of Montabaurshall have exclusive jurisdiction over commercial transactions – also over disputes relating to cheques and bills of exchange.If the customer meets the condition of section 38 (2) German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts of Amtsgericht Montabaur.
    3. Germanlaw shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
    4. In compliance with its statutory obligation the hotel points out that the European Union has set up an online platform for the extrajudicial resolution of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/  

The hotel does not, however, participate in dispute resolution proceedings held before consumer dispute resolution bodies. 

Spa resort with a fantastic view, Laconium, Caldarium, sauna, infrared sauna, shower experience, steam bath, warming recliners, scented baths, designed bathing area with conservatory, rock grotto, waterfall, jetstream, massage jets, hydrojet, meditation in the Brexbachauen along the natural shores of the stream, gymnastics, water gymnastic, body forming, reiki, Lomi-Lomi massage, ear candles, Shiatsu, Five Tibetan Rites, Aura-Soma, alkaline mineral body care, Oriental rhassoul bath, Turkish hamam, singing bowl massage, thalassotherapy department and more…

Classic massage, physiotherapeutic treatments, cardio fitness, muscle diagnosis, training therapy, rehabilitation exercises, Kneipp treatments, motion therapy, back training, manual lymphatic drainage, reflexology massage. Nordic Walking, bicycles.

Beauty

The cosmetic studio at Hotel Heinz is second to none. Here, 30 beauticians, beauty wellness specialist and masseurs cater for beauty and well-being. Besides the classical treatments, special cosmetic treatments as well as after-surgery treatments are offered. Also part oft he range are alkali beauty treatments.

Distinctions

The Hotel Heinz is a good place for splendid riding holidays: excellent stabling, airy boxes, a number of countryside areas for hacks and paddocks next to the house. Nassau Natural Park provides various horseback-riding trails.The wellness hotel is affiliated to the Kräuterwind Initiative and employs two herbal experts. They familiarise guests with wild plants in terms of both cooking and wellness.

The landscape offers many beautiful creek valleys and lakes. The Rhine Valley itself belongs to the UNESCO World Heritage Sites. Vineyards and châteaux border the river; adjacent rivers Lahn and Mosel are equally renowned for their great wines. The Eifel region in the west is famous for its volcanic history, still alive in the typical tuff-cones and maars. Visit the 2000-year old city of Koblenz nearby and “Festung Ehrenbreitstein”, a Prussian fortress erected on the site of earlier fortifications dating back to 1000 BC.

Golf

Arrangements for golfers.

Restaurants im Hotel Heinz

Im Wellnesshotel Heinz kann man als Gast aus drei verschiedenen Restaurantbereichen wählen:

Wintergarten-Restaurant

Lichtdurchflutetes Restaurant in mediterranen Farben mit einer großen Glas-Fassade Richtung Wellness-Terrasse und Basalt-Innenhof.  

Salon Barlach

Der vor kurzem neu gestaltete Raum bietet auch einen Rahmen für besondere Anlässe: Candlelight-Dinner, Konzert, Silvester-Gala, Ausstellung, Vernissage. Auch für Familientreffs geeignet oder wenn man Gäste einladen will.

Kannenbäckergrill

Die gediegen-traditionelle Einrichtung vermittelt Geborgenheit. Keramiken und kleine Kunstwerke geben einen Eindruck von der uralten Töpfertradition, die in dieser Region beheimatet ist.

A-la-carte Restaurant Rudolfs

Eine Hommage an den Gründervater des Hotel Heinz, die eine alte Tradition für Gäste aus der Umgebung wiederaufleben lässt: In den hellen, stilvoll-modernen Räumen des Rudolfs kann man seit 2011 endlich wieder „im Kurhotel fein essen gehen“. Auf der Karte stehen sowohl klassische als auch moderne Gerichte. Schön: Crêpe Suzette & Co. werden am Tisch des Gastes flambiert und tranchiert.

Marias Salon

Wenn Gründervater Rudolf sein eigenes Restaurant bekommt, soll Ehefrau Maria nicht ohne bleiben: In Marias Salon kann man den ganzen Tag über verweilen – vom Kaffee oder Tee mit der Zeitung am Morgen über den Kuchen am Nachmittag bis hin zum gemütlichen Ausklang des Abends bei Wein, Digestif oder einem Cocktail aus der gleich nebenan gelegenen Bar.

Panorama-Terrassen

Im Frühling und Sommer sollte man im Garten des Hotel Heinz speisen: Im Schatten der Bäume und Lauben, an einem sonnigen Plätzchen oder unter dem großen Sonnenschirm eröffnet sich bei klarem Wetter eine Aussicht bis hinüber zu den Eifelbergen.

Hotel facilities

  • Free WiFi
  • Hypoallergenic rooms
  • Reception open 24 hours
  • Pets allowed
  • Garage or Car Park
  • Quiet rooms
  • Library

Main offers

  • Wellness for couples

Restaurant

  • Bar
  • Vegetarian | Vegan cuisine
  • Outdoor terrace
  • Meals for special dietary requirements

Wellness & Spa

  • Total size of spa and wellness area (in qm) without outdoor facilities

Swimming areas

  • Massage jets
  • Indoor pool ( in qm)
  • Countercurrent installation

Sauna

  • Finnish sauna (95°-110°C)
  • Bio sauna (40°-60°C)
  • Caldarium
  • Steam bath
  • Laconium (60°-65°C)
  • Infrared sauna
  • Aroma steam bath

Body and beauty care

  • Number of treatment cabins
  • Private spa suite(s)

Beauty treatments

  • Traditional cosmetics
  • Instrument-based cosmetics
  • Natural cosmetics
  • Thalasso cosmetics

Body treatments

  • Wellness massages
  • Relaxation baths
  • Rasul bath
  • Hydrojet massage bed
  • Hammam

Conventional & alternative medicine

  • Medical massages
  • Natural fango/ moor/ mud treatments
  • Physiotherapy
  • Nutrition counselling
  • Kneipp therapy
  • Medical baths

Asian facilities and treatments

  • Yoga
  • Acupuncture
  • Traditional Chinese Medicine (TCM)
  • Meditation
  • Shiatsu

Activities

  • Gymnastics room
  • Studio Size (in qm)
  • Leihfahrräder
  • fitness studio
  • Number of fitness machines
  • E-Bike Verleih

Activity programme

  • Nordic Walking
  • Back training
  • Aqua fitness
  • Gymnastics
  • Cardio
  • Pilates

experience together

  • Guided hikes

Coachings

  • Personal training

Sports

  • Hiking
  • Golf course close by
  • Designated running tracks

Cultural events

  • Kunst & crafts activities
  • Cultural excursions

The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.

General business Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)

  1. Area of application
    1. These General Business Terms and Conditions apply to contracts on the provision for rental use of hotel rooms for lodging and to all other services and supplies provided to the customer by the hotel in this connection (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” encompasses and replaces the following terms: lodging, guest accommodation, hotel and hotel room contract.
    2. The sub-letting and re-letting of the rooms provided for use and the use thereof for any purposes other than those of lodging is subject to the prior consent of the hotel in text form, whereby section 540 (1) sentence 2 German Civil Code (BGB) is excluded insofar as the customer is not a consumer as defined in section 13 BGB.
    3. General business terms and conditions of the customer shall only be applicable if this is explicitly agreed in text form in advance.

  2. Concluding the contract, contract parties, statute of limitations
    2.1 The Hotel Heinz GmbH (hotel) and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. The hotel can confirm the room reservation in text form at its discretion.
    2.2 All claims against the hotel shall become statute-bound in principle one year after commencement of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty of the hotel.

  3. Services, prices, payment, off-set
    3.1. The hotel is obliged to keep the rooms reserved by the customer available and to render the services agreed.
    3.2. The customer is obliged to pay the hotel’s prices that are agreed for or applicable to the provision of the room for use and to other services used by the customer. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel.
    3.3. The prices agreed are inclusive of the taxes and local taxes applicable at the time when the contract is concluded. They do not include local taxes such as local visitor’s tax [Kurtaxe] which the guest owes himself or herself under local community law. The prices shall be adjusted accordingly in the event of changes to the statutory value added tax or of the introduction, change or elimination of local taxes on the subject matter of the contract after the contract has been entered into. In the case of contracts with consumers, this only applies if the period of time elapsing between the date of conclusion of the contract and the date of performance of the contract is longer than four months.
    3.4. The hotel may make its consent to a request made retrospectively by the customer to reduce the number of rooms reserved, the services provided by the hotel or the duration of the customer’s stay dependent upon reasonably increasing the price of the rooms and/or of the other services of the hotel.
    3.5 The hotel invoices are due and payable immediately upon receipt without any deductions being made. If payment by invoice [Zahlung auf Rechnung] is agreed, payment shall be made within ten days of receipt of the invoice without any deductions being made unless otherwise agreed.
    3.6. When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. In the event of advance payments or security for package travel, the provisions of statute shall remain unaffected. The provisions of statute shall apply in the event of late payment by the customer.
    3.7. In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded up until the time when the residence commences, advance payment or security as set out in subsection 3.6 above or an increase in the amount of the advance payment or security agreed in the contract up to the full amount of the remuneration agreed.
    3.8. Further, the hotel has the right to request, at the beginning and during the course of the customer’s stay, a reasonable advance payment or security within the meaning of subsection 3.6 above for existing and future claims under the contract, insofar as no such payment or security has already been made or provided pursuant to subsection 3.6 and/or 3.7 above.
    3.9. The customer may only offset or net out an undisputed claim or a claim established by final and absolute court decision against a claim of the hotel.
    3.10. The customer is in agreement with the invoice being sent to the customer by electronic transmission.

  4. Revocation by the customer (countermand, cancellation)/      
    No show
    1. It is only possible for the customer to revoke the contract concluded with the hotel if a revocation right has been explicitly agreed in the contract, if there is a statutory revocation right or if the hotel explicitly consents to the cancelation of the contract. 
    2. If the hotel and the customer have agreed upon a deadline for revocation of the contract free of charge, the customer may revoke the contract up until that date without triggering any claims for payment or damages by the hotel.
    3. If no revocation right has been agreed or if it has already expired, and if there is no statutory right of revocation or termination and if the hotel does not agree to the cancellation of the contract, then the hotel retains its entitlement to the remuneration agreed although the service was not used. The hotel shall offset income from otherwise letting the rooms and saved expenditures. If the rooms are not otherwise let, the hotel can apply a flat rate for the saved expenditures. In this case the customer is obliged to pay 90% of the contractually-agreed price for overnight accommodation with or without breakfast and for package deals with third party services, 70% for half board and 60% for full board. The customer is at liberty to demonstrate that the above claim did not arise or not in the amount claimed.

  5. Revocation by the hotel
    1. If it has been agreed that the customer may revoke the contract free of charge within a certain period, then the hotel has, for its part, the right to revoke the contract within this period if inquiries are made by other customers relating to the contractually reserved rooms and if the customer does not waive its revocation right afteran inquiry is made and a reasonable period of time set by the hotel.This shall apply accordingly if the customer has been granted an option and other inquiries are made and the customer is not prepared to make a firm booking after the hotel makes an inquiry and sets an appropriate time period.
    2. The hotel also has the right to revoke the contract if an advance payment or security agreed or required in accordance with subsection 3.6 and/or subsection 3.7 has not been paid after an appropriate period of grace set by the hotel has expired.
    3. Further, the hotel has the right, for an objectively legitimate reason, to revoke the contract for extraordinary grounds, in particular in the event of
      - force majeure or other circumstances for which the hotel is not responsible, which render performance of the contract impossible;
      - rooms being reserved by culpably providing material facts that are wrong or misleading or by failing to provide material facts; in this context the term material can mean the identity of the customer, the customer’s ability to pay or the purpose of the residence;
      - the hotel having reasonable grounds to assume that the use of the service can jeopardize the smooth running of the business, the safety or public reputation of the hotel without this being attributable to the area of responsibility or organization of the hotel;
      - the purpose of or the reason for the stay being in violation of the law;
      - a breach of subsection 1.2.
    4. Revocation by the hotel that is justified does not give the customer the right to claim damages.

  6. Making the room available, handover and return
    1. The customer does not acquire a right to the provision of specific rooms unless this has been explicitly agreed in text form.
    2. The reserved rooms shall be available for use by the customer with effect from 15:00 hours on the agreed date of arrival. The customer has no right to earlier availability. 
    3. The rooms shall be vacated and available for use by the hotel by 12:00 noon at the latest on the agreed departure date. After this time, as the room was vacated late, the hotel has the right to charge for the room use exceeding that which was contractually agreed in an amount of 50% of the full accommodation price up until 18:00 hours and in an amount of 90% after 18:00 hours (price as per price list). This does not give rise to contractual rights of the customer. The customer is at liberty to demonstrate that the hotel did not acquire a claim for compensation for use or acquired a significantly lower claim.

  7. Liability of the hotel
    1. The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly-negligent breach of duty of the hotel or on an intentional or negligent breach of duties of the hotel typical of the type of contract[vertragstypischen Pflichten]. Duties typical of the type of contractare those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel [Erfüllungsgehilfe] is equivalent to a breach of duty of the hotel.More far-reaching claims for damages are excluded unless otherwise provided for in this Section7. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obligedto contribute what it can be reasonably expected to contribute in order to remedy the disruption and minimize possible damage.
    2. The hotel is liable to the customer in accordance with the provisions of statute for items brought with the customer. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring with him or her money, securities or valuables valued at over Euro 800 or other property items valued at over Euro 3,500, a separate safekeeping agreement must be entered into with the hotel.
    3. If the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even if this is for payment, a custody contract is not concluded as a result. If cars parked or driven on the hotel premises or the contents thereof are lost or damaged, the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.
    4. Wake-up calls are made with great care by the hotel.        
      Messages for customers are treated with care. After prior agreement with the customer, the hotel can accept, store and – if desired – dispatch for a charge mail and consignments of goods. In this connection the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.

  8. Final provisions
    1. Alterations and supplements to the contract, to acceptance of the application and to these General Business Terms and Conditions shall be made in text form. Unilateral changes or supplements are ineffective.
    2. The place of performance and payment shall be the Hotel Heinz GmbH, Höhr-Grenzhausen and the courts of Montabaurshall have exclusive jurisdiction over commercial transactions – also over disputes relating to cheques and bills of exchange.If the customer meets the condition of section 38 (2) German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts of Amtsgericht Montabaur.
    3. Germanlaw shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
    4. In compliance with its statutory obligation the hotel points out that the European Union has set up an online platform for the extrajudicial resolution of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/  

The hotel does not, however, participate in dispute resolution proceedings held before consumer dispute resolution bodies. 

Hotel Voucher

Location and Directions

Our wellness hotel is located

The hotel Heinz is located half way between Cologne and Frankfurt, in Nassau Natural Park in Rhineland-Palatinate. Hikers and bikers alike will find splendid paths along the Westerwald, ranging from nice little hills to flat lands. 

Arrival with car

via A 3: at "Dernbacher Dreieck" change to A 48 direction "Koblenz/Trier", exit "Höhr-Grenzhausen"

via A 61: at "Koblenzer Kreuz" change to A 48 direction "Montabaur" exit "Höhr-Grenzhausen"

then follow the signs to "Sportanlagen / Am Flürchen / Hotel Heinz"

Arrival with train

Train station Koblenz Mainstation - 23km

Train station Montabaur ICE - 18km

Special Arrival Information

56203 Höhr-Grenzhausen / Bergstraße 77

Kontakt

Hotel Heinz ****S

Rhineland-Palatinate | Westerwald

Bergstraße 77
56203 Höhr-Grenzhausen

https://hotel-heinz.de
[javascript protected email address]

Phone: +49 26 24 94 30 0